FAQ
How can we help?
- Why should I buy from TechTrades.co.uk?
- How do I find what I'm looking for?
- How do I make a purchase?
- How much is postage and packing?
- How long will the game I ordered take to arrive?
- I have a discount code, how do I use it?
- I have yet to receive the game I ordered, where is it?
- I’m looking for a game for someone for a gift but don’t know what to buy, any suggestions?
- I have a scratched game that has stopped working, what can I do?
- How do I return the item I purchased?
Why should I join the TechTrades.co.uk Community?
TechTrades.co.uk offers a vast range of pre-owned Apple devices, Samsung Devices, games, game consoles (All current formats plus a wide range of retro formats too) and digital credit for most platforms.
You can trade-in or sell for cash over 85,000 tech or game products with more being added all the time.
Our trade-in and cash trade-in services are efficient with the Royal Mail transporting your trades by Tracked Signed For and quotes honoured as much as possible by our warehouse (when items match those selected and described). Payment is fast and can be by cheque, bank transfer or PayPal (as well as trade-in credit).
We offer Free UK delivery, an efficient online game trade-in service and payment by PayPal or Amazon Payments.
We pride ourselves the highest level of customer service and all our games are covered by a 6 month guarantee*.
How do I find what I'm looking for?
Often the easiest way to find what you're looking for is to search for it. The ‘Search’ box is at the top of every page, next to the Tech Trades logo.
Simply type what you are looking for into the box and click ‘Search’. If you don’t find what you want straight away, here are a few tips:
Best results are often obtained if you enter just one or two key words from the title of the item you are looking for. Try using the least common words. (Don’t use words like ‘the’, ‘and’, ‘a’, etc. which will produce many results?)
Adding punctuation is not necessary when searching. The TechTrades.co.uk search engine will reveal the same results ‘proper punctuation’ or not.
Try a different search category.
As well as the more obvious platforms, best sellers and top pre-orders etc you can choose to browse the site. The main areas of the site are shown at the top of every page in the navigation bar, under the Home tab; simply click the tabs to move between different formats.
You can choose to browse prior to, or after choosing a format, you can then choose a more specific category by clicking one of the options in the ‘Browse Games’ section on the left of every page. For example, you can narrow down your browse criteria in Xbox 360 by choosing ‘Adventure, ‘Driving/Racing’ or ‘Peripherals’ – it’s up to you!
How do I make a purchase?
Making a purchase at Tech Trades.co.uk is quick, easy and secure.
When you find an item you want to purchase, click the ‘Buy’ button. The item will be added to your ‘Shopping Basket’ this is found on the top right of the page.
This is also where you are given the option to pay using trade-in credit.
When you are ready finalise your order, click the ‘Checkout’ button in the Shopping Basket.
You will be asked to register or sign in.
You will be offered the chance to choose priority shipping for just £2.00.
You will be offered the chance to use any promotional discount codes you have.
Once you have checked these details and clicked ‘Confirm’ you will have completed your purchase.
Please be aware that your first purchase can only be shipped to your billing address (if using card/paypal payment). If another address is submitted it is likely your order will be held/rejected by our security filters.
How much is postage and packing?
Standard Delivery is completely free to UK customers. Using this method your order should arrive within 2-5 days.
You can choose priority same day shipping (if before 3pm on a standard working day) for just £2.00 which should get your order to you in 1-3 days.
Some larger items may attract a delivery fee, please check your order details before checking out.
For non UK customers post and packing costs may vary, please contact customer services for details.
None standard weight/size items may incur additional costs please contact customer services for details.
How long will my order take to arrive?
Using Free Standard Delivery your order should arrive within 2-5 days (Sundays and Bank Holidays excluded).
Using priority same day shipping (if before 2pm on a standard working day) your order should arrive in 1-3 days.
Digital orders are processed manually but should arrive the same or next working day.
I have a promotional code, how do I use it?
Simply complete your order as usual then input your promotional code during checkout and the discount/extra value will be applied to any applicable items in your basket.
I have yet to receive my order, where is it?
Delivery usually takes 1–5 working days (from date of posting), but can take slightly longer on rare occasions. If you have been waiting more than 5 working days please contact us here. We can then verify the dispatch details are correct with you. However we do need to wait 10 working days from dispatch before we are able to investigate any lost post with the Royal Mail before issuing any replacement or refund. This is a Royal Mail stipulation. If you believe your item has been lost, and 10 working days have passed, please contact customer services here. All claims for lost in post items must be made within 60 days of the order being dispatched.
Please be aware the your first purchase can only be shipped to your billing address (if using card/paypal payment). If another address is submitted it is likely your order will be held/rejected by our security filters.
How do I return the item I purchased?
Before returning any item please check your item fulfils the returns requirements detailed here. We will email you a returns authorisation number along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number *other T&C Apply.